Digital Marketing & Social Media

Bad reviews! Ugh. The Internet. That’s how most business owners respond when a bad review lights up their computer screen. I deal with bad reviews from both sides. As a business and marketing consultant, I help my clients build their reputation and grow their social proof online (and that usually includes reviews). One of the…

A fascinating article on Wired revealed that organic search results and email trumped Twitter, Facebook and affiliate banner ads when it comes to attracting buying customers on online retail sites. The report, published by marketing data provider Custora, analyzed data from 72 million customers shopping on 86 different retail sites. The study tracked customers from their…

It will be interesting to see how musicians attempt to re-invent the industry and try to cut out the middle men with the major labels that usually have all the control. $15 will get you the MP3s and $15,000 will get them to visit your home. If anyone has an extra $15k for some great entertainment,…

When I see a company doing something right, I always want to write about it. Of course, it’s pretty fun to write about those who get it wrong too! But I’ll save that for another post 🙂 My Experience I recently experienced excellent customer service from Brabantia, who makes our cool and beautiful Touch Bin.…

We often hear from company leaders asking how and why their company should use social media in their business. With employee recruitment and turnover costs reaching beyond $3000 on average (according to the Wall Street Journal), recruiting talented employees through social media is a no-brainer. In fact, we’ve been saddened that so many companies have…

Determining a URL to represent you or your company is no small task. Besides selecting a name that is representative of your goods, services, or values, you want something memorable, searchable, and SEO friendly. But what if ignoring some of these rules actually helps you to stand out? The key to breaking from the norm…

I was researching social media trends the other day. The most interesting thing I read was about 24,000 people donating $541,000 to send a bullied bus monitor grandma in NY on vacation. We’ve all seen viral videos and enjoyed many of them, like the dog talking and the baby laughing. But most of those videos…

With all the brouhaha recently about the Facebook user agreement, many started thinking about their privacy and their information on social networking sites. Thanks to Twitter, I came across this excellent summary on “10 Privacy Settings Every Facebook User Should Know” on AllFacebook.com.  I thought it was very helpful, and since I’ve recommended it to…

Every once in a while I come across a post on the web that is so valuable that I have this urge to print it and save it somewhere in a vault of “important informaton.” However, these days, I am retraining myself to save the link or if I must print it, print it to…